Privacy Policy

Book Check Genie ("we", "us") is operated by Clyde Coetzer. This policy explains what personal data we collect and how we use it.

What we collect

• Account details: your email address and authentication data, via our login options (Google sign-in or an emailed sign-in link).
• Manuscript content: files you upload for continuity checking, and the reports and story notes generated from them. These are stored securely and are only accessible to you and anyone you explicitly grant access to via our Collaboration feature.
• Payment information: processed entirely by our payment provider, Lemon Squeezy — we do not see or store your card details. We keep a record of your purchases and plan so we can apply your credits.
• Usage data: website analytics via Google Analytics, to understand how the site is used.
• Abuse prevention: to limit free sample checks, we store a one-way scrambled (hashed) version of your network address — never the address itself.
• Support conversations: if you contact us via our chat widget (Tawk.to), your messages are stored to help us respond and improve support.

How we use it

• To provide the manuscript-checking service you've requested.
• To process payments and manage your credits or subscription.
• To send sign-in links and collaboration invites you request.
• To respond to support requests.
• To improve the site based on aggregate usage patterns.

Who we share it with

• Supabase (our database, sign-in and file storage provider).
• AI processing providers, which analyse your manuscript text solely to produce your report.
• Lemon Squeezy (our payment processor).
• Google Analytics (website usage).
• Tawk.to (customer support chat).
• We do not sell your personal data to third parties.

Your rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. Contact us at support@bookcheckgenie.com to make a request.

Data retention

We retain your account and manuscript data for as long as your account is active. If you delete your account, your data is removed within a reasonable period, except where we're required to retain records for legal or accounting purposes.

Changes to this policy

We may update this policy from time to time. Continued use of the service after changes constitutes acceptance of the updated policy.